Modify/Cancel Order

Whether you need to make adjustments to your order or cancel it entirely, Lyberts has clear guidelines to help you through the process. Please review our policy below for detailed instructions and timelines so that any changes can be accommodated in a timely manner.

Within 24 hours after placing an order successfully (from the time you receive the order confirmation letter), the buyer always has the right to cancel or modify the order. After that time, the order will be locked for processing (packed and sent to the carrier) and cannot be canceled or modified by the buyer.

If you change your mind about your purchase decision (cancel, change the quantity, change size…), please send a request within 24 hours via email: contact@lyberts.co and provide the exact following information: order number, order email, and what you want to modify or cancel. We encourage you to submit your request by purchase email so that your request can be dealt with quickly.

After the modification/cancellation of the order is done, we will send you an email notification.

Please note that:
Modifying an order will affect the previously estimated delivery time.